I asked for details to be sent via email, but after four calls, the email was only sent later—revealing an account issue. The delay worsened because the main contact was on prolonged leave. Respecting communication preferences could have resolved this much faster.
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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community. Freshdesk has a customer base of over 150,000 customers across different verticals.
