Rubbish.Signed up, got the free trial, and was automatically added to the top plan. I added contact form widget to my shopify website and it looked good. I then downgraded the plan to the Growth plan and the widget stopped working, which was strange because there was no mention of this being a limitation of the plan. I tried it on the next plan up, the "pro" plan, and it worked. However the pro plan is another $40 extra per month, which is way overkill for my needs. So I messaged the support, and they can't solve it, so they escalate it to a ticket, and 6 days later I get a stupid question in an email which has no relevance to the issue, and my trial has expired so I can't even test it now.If this is how they treat customers on a trial period, when they're meant to be impressing you, then how do they treat paying customers?They want to charge premium prices for what is essentially a glorified forum software, they better have decent customer service, and their software better work - otherwise, what do they have left?Just useless and will be looking elsewhere.
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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community. Freshdesk has a customer base of over 150,000 customers across different verticals.
