I tried to cancel my Freshworks subscription on July 7th, well before my next billing date, only to be told they require 60 days’ notice – something not clearly explained upfront and buried deep in their terms.Support just pointed me to legal fine print and refused to help, even though it’s obvious I won’t be using the service anymore. Now they’re forcing me to pay for an extra month I didn’t agree to.Feels like a deliberate trap to squeeze more money out of customers, rather than a fair or ethical policy. Really disappointed – I expected better from a company like this.
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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community. Freshdesk has a customer base of over 150,000 customers across different verticals.
