Due to a change in Twitter's API services, Freshdesk have decided to simply discontinue support of Twitter as a support channel, stating costs and labor involved.Back in February, they sent out an email to customers saying that there may be a change coming in the future, where Twitter support would be available as a paid service to users and asked users to fill out a survey to scale how much interest there would be in this. Since then, there has not been any communication about what is happening with this and our Twitter channel continued behaving as usual.On June 1st, we saw a message stating that our Twitter account is inaccessible, likely due to a change in username or password, asking us to reauthorize this integration. Then, on June 2nd, they sent out an email, stating that 'Twitter services are TO BE discontinued', with the actual email body stating that the services have already been discontinued as of June 1st. This lack of communication that has essentially blocked us from using half of our support channels made me seriously consider looking at other solutions.
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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community. Freshdesk has a customer base of over 150,000 customers across different verticals.
