I am actually a paying customer still. Been trying to get pricing from them for 6 weeks for adding a bot to our account.
I have been passed off 5 times with no real offer, promsie, follow up. I believe it is all based in south east Asia with little management in North America.
A "Director of Sales" Eric Smith has to be managing other jobs to have his team run like this. I coach university students who are 10x the salesperson.
Please use another company!
Claim your business profile now and gain access to all features and respond to customer reviews.
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community. Freshdesk has a customer base of over 150,000 customers across different verticals.
