Our outgoing mail has been blocked for a week. We submitted a ticket, but after four days, an agent took no action and marked it as "solved." We're still waiting for the service to provide a resolution, which is quite ironic for a customer support platform to have such inadequate service.
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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community. Freshdesk has a customer base of over 150,000 customers across different verticals.
