Purchased 2-2 pound bags of Colombian coffee from Amazon, ordered whole bean they sent ground...not a problem I thought until I went to use it. These bags of coffee has a roast date of 26/005 and an expiration date of 12/2026. I opened the first bag to use on 2/25/2026. No matter what I do I cannot get a good tasting pot. I use 1.2 liters water and have tried everywhere from 45-66 grams of coffee. Coffee from bag smells fine. Brewed coffee has a metallic/chemical taste that lingers. It is not my water or the brewer other coffees brew fine. I contacted Amazon but they will not refund or replace because it was past their 30 day return policy. So I turned to Fresh Roasted Coffees customer service. This coffee is horrid. I have purchased your Colombian coffee in whole bean form from Amazon in the past without any problems. I have one unopened bag and one bag that i have used about 300 grams from or about 1/3 of a bag. I am asking for a replacement of the full 2 pound bag and a partial replacement of the other like a 12 oz bag with whole bean. When I use your whole bean Colombian I use 1.2 liters of filtered water and 66 grams of coffee ground to approximately 730-750 microns in a Cuisinart CPO850 brewer with a bleached white Melitta #4 paper filter. 66 grams is a max dose for this brewer and when using your whole bean (or any others) comes out very satisfying. But these bags of ground are just terrible.
Just to verify and take all the variables out of what I was doing I gave my neighbor some of the coffee and told them to prepare it the way they would normally brew their coffee, and tell me what they thought, not giving them any additional information... They came up with almost the same results, a strange lingering metallic/chemical taste. Fresh Roasted Coffees response was not our problem, we have no control over what you do. See Amazon for a return/replacement. After several online chats with Amazon they finally refunded the purchase price, however here is my recommendation. Stay clear of Fresh Roasted Coffee llc. When there is a problem, they will not stand behind their product. I accept Fresh Roasted Coffees decision but I will never purchase their product again and recommend that no one else does either. For them not to replace 2 bags of coffee for a long time customer is just bad business. And they lost a customer because of it.
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Est. in 2009, Fresh Roasted Coffee LLC provides 75 types of freshly roasted specialty coffees, 71 types of organic tea, equipment and more. All of our whole bean and ground coffee is roasted fresh after you order and shipped free over $35. Shop now!
