freyameds.com

Mr. Will Allen at Freyja Medical — a truly skilled facial surgeon

To Mr. Will Allen and the team at Freyja Medical,I want to express my deepest thanks and appreciation for the outstanding care and skill I received from Mr. Will Allen.I came to him privately for the removal of skin cancer from my top lip — a delicate and complex area that required not only surgical precision but deep anatomical knowledge and a careful, considered approach. From the first consultation, it was clear that Mr. Allen brings not only years of experience as a facial surgeon but also a calm confidence that immediately puts you at ease.I’ve had several local anaesthetics in the past, and every one of them had gone wrong — experiences that left me anxious and full of dread. But Mr. Allen’s approach was completely different. His understanding, empathy, and gentle sense of humour dissolved that fear. He never rushed, never made me feel uncomfortable or unheard. Every step of the process was explained clearly, every part of the procedure was handled with thoroughness and care.The operating environment was clean, calm, and professional — but what truly stood out was the human care behind it all.The results speak for themselves. The removal and reconstruction have far exceeded my expectations. The incision is so discreet and neatly done that I can barely believe it myself. What could have been disfiguring or traumatic now feels like something I can put behind me — thanks to his extraordinary skill.I feel incredibly fortunate to have found my way to Mr. Allen. Things could have turned out very differently in someone else’s hands. I would wholeheartedly recommend him to anyone facing skin cancer, facial trauma, or any condition requiring the kind of expertise and empathy that is so rare to find in one person.Exceptional care from start to finish.My experience with Freyja Medical has been nothing but positive from the very first contact.Nicki, who handled my initial enquiry, was incredibly efficient — replying within the hour every time (no waiting days or chasing up). The pricing was clear and upfront, with no hidden costs, and the whole process moved quickly: I was seen within a week and treated within three.The clinic itself is spotless, calm, and welcoming. The reception team were friendly and professional, which immediately put me at ease. Nurse Clare, who assisted Mr. Will Allen during my treatment, was caring, hands-on, and completely in sync with him — it was clear they work as a seamless team.I felt supported at every stage. Knowing they were just a phone call away if I had any concerns gave real peace of mind. No long waits, no confusion — just genuine care and top-tier service.I’d highly recommend Freyja Medical and wouldn’t hesitate to return in the future. They’ve set a standard that’s hard to beat.With sincere thanksDiane Burgin

Date of experience: Aug 06, 2025