I purchased the F66 multi air fryer oven from Fridja which has not cooked or heated food properly since purchase. I have followed the handbook instructions carefully and tested a range of foods, but results are consistently poor and unreliable. Due to this, the product has been barely used.When I raised this as a fault, Fridja refused a refund unless the item was returned at my expense for inspection, stating that any refund would depend on whether they decided a fault existed. They also dismissed my reference to statutory rights by claiming the legal position was “not applicable”, and attempted to rely on their own terms and conditions instead.Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose, and company policies do not override statutory law. A product does not need to be physically broken to be considered faulty if it fails to perform as a reasonable consumer would expect.I found the tone of communication dismissive and the handling of the complaint disappointing, particularly given the clear legal framework that applies to faulty goods in the UK.This review is not about preference or change of mind, it is about poor performance from the outset and how a legitimate complaint was handled.
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Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!
