IF YOU ARE A TENANT WHO HAS FALLEN VICTIM TO A SCAM, PLEASE SHARE THIS IMPORTANT INFORMATION IN YOUR REVIEW. (This guidance outlines how to recover funds from the service provider. These are legal steps you can pursue without the risk of eviction or legal repercussions, as tenants are safeguarded by local tenancy regulations).
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PART I: SCAM DETAILS. - The service provider unjustly inflates costs for unaware tenants. Every tenancy agreement typically breaks down rental costs into two segments: Base rent & Service fees. - Base rent: The base rent amount is determined by specific criteria that the property must meet according to local regulations. If these criteria are unmet, tenants have the right to request a rent reduction. - Service fees: The usual service fee for a student accommodation ranges from 70-80 euros per month, but the provider consistently charges exorbitant fees. In my situation, they charged 240 euros monthly. By law, the landlord must provide an annual settlement for any unused service fees.
>Action: ''With the assistance of a local support team, I recovered 2600 euros in service fees over two years, without going to court.'' - Website Charge: The provider charges 15 euros per month for website access in every contract. Local rental legislation prohibits such fees. Every tenant is entitled to reclaim these costs.
>Action: ''I utilized the help of a local support team who aided me in recovering 645 euros from the provider, without court involvement.'' - Retained deposit: The provider withheld my entire deposit upon moving out, making false claims about damages (e.g., dirty curtains).
>Action: ''When moving in, take photos of all items' conditions and document them in an inventory. Before moving out, ensure a pre-inspection is conducted where the agent informs you of necessary repairs. Consult the local support team for guidance on preparing for the pre-inspection and documenting conditions with photos. If the provider fails to perform a pre-inspection or misrepresents conditions at checkout, you have the right to take legal action (covering all costs through legal aid: 150-250 euros) and reclaim your deposit plus legal fees.'' -------------------------------------------------------------------------------------------------------
PART II: HOW TO RECOVER YOUR FUNDS. If you are a tenant of the provider, reach out to a local support team (free legal assistance) for advice on lowering your rent, obtaining a refund of service fees, and recovering other unlawful charges in three simple steps: Step 1. Invite the support team agent to inspect your property & room. Step 2. After the inspection, the support team will calculate the rent reduction and any service fees or additional charges. Step 3. The support team will send a formal letter to the landlord, demanding payment; otherwise, the case will be escalated to the Tribunal for a fee of 25 euros (for you). The landlord will be compelled to settle and pay promptly to avoid incurring further legal costs at the Tribunal (which can be substantial for them).
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