I ordered an XL pet bed from this company on 11/9/20 for $50.25. The website and order confirmation noted a delivery date of 10 business days. I contacted From Hooman on 11/19 to inquire about the status of my order. They replied with a tracking number and said that due to COVID, shipping delays were expected. When I researched the tracking #, I found that only a label had been created on 11/19! There is no evidence that anything is being shipped. I researched the vendor and found that this company has an F rating with the BBB and also very bad reviews on Trust Pilot (under From Hooman & AbbySpace - new name). I contacted From Hooman again and filed a complaint via email and asked for my order to be cancelled and a full refund. I keep getting the run around. They keep saying to be patient and that my "baby" will soon have their bed. If anyone else has a similar situation (there are total of 201 negative complaints file for From Hooman and AbbySpace), please contact me. This company is a sham and they need to be held accountable for these practices.12/7/2020 Update: After 3 attempts to request a refund and an order cancellation request and getting no where with this company, I contacted my bank and opened a debit card dispute and was issued a credit. I let From Hooman know that I had taken this action and again requested no shipment. The order arrived last week from Hong Kong and there is no way to return it. The size and quality of the bed is consistent with the poor reviews. The XL bed would fit a small poodle which is misleading from the ads which shows a large labrador sitting on it with extra room. My dog is a 35b mini golden doodle and she hangs off of it. Not sure how this qualifies as a "calming bed".
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