Abysmal customer service and awful windows, we've had so many issues with them and 5 months later still not resolved, they completely ignore emails and phone call, stay well clear and save your money . Wonky windows not fitted correctly, we even had a window open the wrong way, iwould upload the poorly installed windows to see but it won't let meUpdated in response to the not so correct reply from Frontier:-So its quite a phenomenon to receive a response from Frontier - albeit it took a poor review to prompt some sort of contact from them considering the massive amount of unanswered phone calls, messages and emails I have sent. Firstly - I have never complained about the bathroom window being the wrong way around. However you did install the wrong glass originally regardless of the opening because you supplied frosted glass with lead when none of the rear windows has lead. I didn't mention this in the original review but as you are trying to use this as a reason to toot your own horn, I feel it only fair to correct you. That same window is still not finished either as all the expanding foam is still visible and the internal flashing hasnt been done. Something which has been brought to your attention multiple times.Your replacement of 8 panes of glass "free of charge" was because by the admission of your various fitters and supervisors on the day, the lead was poorly and unevenly spaced - which you checked with a tape measure. The comment that you "allowed" us to retain a "substantial portion of the balance" is completely laughable. Firstly why would we settle the balance when you agreed it wasnt satisfactory & secondly you knocked off £50 per pane which amounted to £400 - for a nearly £9000 job i would hardly call that substantial.The day you came to replace the panes, you were late. And you didn't replace them all as the top windows for downstairs bathroom were not on the van and the fitter said they would have to come again - which is why the lead doesn't line up with the larger panes. We have never confirmed the design, you were told on the day it still wasnt right.You then sent an employee, I believe to be a manager or director (the gentleman who appears in your Facebook videos) who was meant to remove these panes, take them to the factory to rectify and then return. He came but they wasnt able to carry this out due to issues with the factory. He had a lengthy argument on the phone with someone at said factory and then informed my wife that he wasnt able to do as planned because the glass hadn't been made due to sickness. He was deeply apologetic in fairness to him and promised it would be sorted the following week. We were however on holiday so he said it would be upon our return. And this is what we are still waiting for. There are so many emails and messages sent to you so if you believe any of your own response to my review, why haven't you replied to my emails to say this? The other issue with the inside trim of many of the panes not fitting correctly was also confirmed by the same man who took photos and said would be replaced when he returned. As well as finishing the bathroom flashing. Again, if you believe your own version then why haven't you ever responded and why haven't you asked for the balance to be paid? There is evidence staring you in the face that these windows aren't finished or dont line up so im really not sure how you think you can argue the case. Emails and images have been sent with times and dates, they have never been correct since you did the installation.
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As a double glazing installer operating in the South East of England, we specialise in supplying and fitting high-quality windows and doors for residential properties. Our expert team is dedicated to providing top-notch service, ensuring that our customers receive durable, energy-efficient, and aesthetically pleasing solutions for their properties. With a focus on customer satisfaction and attention to detail, we strive to enhance the comfort, security, and overall value of every project we undertake.See more
