Avoid Frontier Windows – Poor Quality, Communication & Customer ServiceIf you're considering Frontier Windows, think twice. We had several window replacement companies quote for our project, and unfortunately, choosing Frontier Windows was a mistake. The entire experience was frustrating, unprofessional, and stressful.Poor Communication & Customer ServiceFrom the start, communication was a major issue. After installation, they agreed that I could withhold £50 until a wrong window handle was replaced, promising to rectify it the following week. However, weeks went by with no follow-up or response. Despite multiple attempts to reach them, messages were either ignored or left on read with no reply.Substandard Installation & Poor WorkmanshipWindow & Door Fitting Below Standard – The quality of the installation is far from professional. Handles are uneven, and one window came with the wrong handle entirely.Serious Issues Left Unnoticed – A builder who was at my home for an unrelated job discovered packing materials hanging out from under two windowsills and four windows that had not been sealed, allowing water and cold air to seep in.Front Door Draft Issue – The front door has a terrible draft, making our hallway constantly cold. After raising concerns about this, the second installer actually made it worse instead of fixing it.Ignored for Two Months – Then Harassed for PaymentAfter chasing the company for two months with no response, one of the original installers finally returned to fix the outstanding issues. However, within 30 seconds of the work being completed, a salesperson was knocking on my door demanding the £50. This was immediately followed by three text messages asking for the payment. While I fully expected to pay for the job, this sudden urgency to collect money—after being ignored for two months—perfectly reflects the unprofessional nature of the company.Final VerdictPoor communication & lack of customer careUnreliable follow-ups & ignored messagesShoddy workmanship resulting in cold air leaks & draftsNo accountability for poor installationHarassing behaviour for payment after months of neglectI strongly advise against using Frontier Windows. They are unprofessional, their work lacks quality, and once they have your money, good luck getting them to fix anything. Save yourself the stress and choose a company that values its customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
As a double glazing installer operating in the South East of England, we specialise in supplying and fitting high-quality windows and doors for residential properties. Our expert team is dedicated to providing top-notch service, ensuring that our customers receive durable, energy-efficient, and aesthetically pleasing solutions for their properties. With a focus on customer satisfaction and attention to detail, we strive to enhance the comfort, security, and overall value of every project we undertake.See more
