"At first, I had a frustrating experience with my order not arriving. However, after reaching out directly through customer service, I received exceptional assistance through Matthew H (Fruugo.com). The items I ordered unfortunately got lost, but I am pleased to say that Fruugo promptly issued a full refund, demonstrating their commitment to customer satisfaction. I would like to commend them for their efforts in resolving my issue promptly and professionally."Suggestion for Improvement:"I suggest that Fruugo improve accessibility to their customer service contact details on their website. Clear and easily accessible contact information would greatly enhance customer confidence and make it easier to resolve issues.And I also want to commend Trustpilot for their assistance in resolving this issue.
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Fruugo is a global marketplace that makes cross border shopping easy!
At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs.
We have millions of products available from hundreds of retailers all over the world.
Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf.
We're continuously expanding the products available to customers and hope you find what you’re looking for!See more
