Exceptional account management — Gloria Gao went above and beyond
I placed two urgent orders with FS for DAC breakout cables needed for a DGX Spark AI cluster installation in Madrid. My account manager, Gloria Gao (FS.COM GmbH), was outstanding from start to finish.
When I had to restructure the order, she spotted that one cable from the original order was missing in the replacement and paused to confirm with me — proactive attention to detail that saved me from a problem I would only have caught on delivery. She handled the cancellation of the original order, the expedited processing of the new one, and the refund (€390.83, returned to my account in under 24 hours) with speed and clarity.
Communication was consistently professional, warm, and prompt despite the time-zone gap. This is exactly the kind of service that earns repeat business — and I will be back.
Thank you, Gloria. Highly recommended.
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FS is a leading global network equipment and solutions provider dedicated to helping individuals and businesses build, develop and optimize their optical infrastructures. FS has served over 400,000 customers with products including network switches, optical transceivers, patch cables, OTN equipment and cable management accessories.
FS aims to build dependable networks that fully support mission-critical applications by offering top quality products, tailored network solutions, comprehensive services and fast delivery. The company is committed to be the most trusted partner for networking solutions of all sorts. See more
