I attempted to cancel my monthly subscription, but the process seems designed to make it difficult to do so. When I choose to cancel, I'm first asked for reasons, which is fine. However, then I'm taken to another page that prominently displays a new payment option by default, making it seem like continuing is the only option. The 'cancel subscription' button is not easily visible unless I scroll down. This leads to automatic annual charges, which is frustrating. It's hard to understand how this approach encourages growth. This is poor user experience and feels deceptive. For a publication that claims to be ethical, this is disappointing. Canceling should be as straightforward as signing up. If they don't improve this, they might face serious consequences.
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