Love the paper and its content but with a huge issue with its digital version: the process to subscribe to the digital paper through apple’s iOS store does not work. Paid £300+ for the annual subscription about 10 days ago and still have no access to the digital paper. Raised an issue with both FT and Apple to no fix. With FT customer service, I went through at least 6-8 email correspondence and in the end, they told me to request for refund from Apple. Flabbergasted, I am thinking isn’t that like telling your loyal reader who’s trying to switch to your digital paper that I don’t want your business? Shameful that such a prestigious paper has terrible customer service for its digital paper.
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