Misleading and possibly illegal online subscription management.When trying to cancel my subscription, today, I have to click through one or two extra pages that try to entice me to stay after all. I just want to reconfirm my initial choice made to cancel. When I then click on confirm or reconfirm, I notice (afterwards!) that the system had in the meantime activated a radio button (an option) which was to indicate an annual subscription for over two hundred pounds amongst other options. I NEVER actively opted for any other option but to cancel my subscription! Now, having luckily noticed this misleading process, I tried to immediatley rectify this mistake made by the FT, by going back in again on the website to cancel again or try to do so again. And, guess what, this is now not possible. The page then requires to call the FT customer service. Guess what - again? They are shut today. Then I try a Chat option. Guess what? No-one there. I have emailed help at ft.com and shall be calling them. I feel like calling Trade Standards too. Not happy.
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