Very disappointing for such a respectable paper to have such appalling level if customer service and dodgy T&C were money are taken from account WITHOUT customer knowledge. We were renewed for a year prescription £478 without our knowledge. Money were just taken of our business account.Tried to call, but operator put the phone down on me once she learn that we are not happy not to receive refund for something we didn't ask.Second attempt - Live Chat. It crushed on the same note.Apparent there is no cool off period for 2nd year subscribers. I hope FT can change this terms.
Claim your business profile now and gain access to all features and respond to customer reviews.
www.ft.com
