I accepted the offer of a year's subscription to the Standard Digital Financial Times, in January 2025, thinking that there was a cooling off period, at a discounted price of £279. I rang their Customer Care phone line in January to cancel my subscription but I was told that there is no cooling off period so I would not receive a partial refund. I thought that my subscription had been cancelled so I was shocked to find out that my credit card account had been debited again this January. When I went on an Online Chat with Customer Care there was no indication that I had requested a cancellation last year, so my request last year was not actioned. Again, as there is no cooling off period, I didn't get a refund this year.
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