Title: Longtime FuboTV Customer Disappointed by Rigid Billing PracticesI have been a loyal FuboTV customer on and off for the last several years, primarily because they carry my hometown team, the Houston Astros, through the Space City Home Network. Each baseball season, I would pause or cancel my preferred YouTube TV service and switch to FuboTV in order to follow the Astros from April through October.In September of 2024, I paused my FuboTV subscription for six months, expecting that I could resume if and when I decided to watch baseball again in 2025. Unfortunately, I did not realize that the paused subscription would automatically resume billing in April, even though I never actually used the service this year. By the time I reviewed my credit card statement in June, FuboTV had charged me for April, May, and June — totaling roughly $310 for a service I was not using and had no intention of using this season.As soon as I discovered the charges, I promptly contacted FuboTV customer service, explaining the situation, and was fully transparent about the misunderstanding. Over the course of four calls and multiple discussions with their escalation department, I received very little flexibility or consideration. Despite being a repeat customer for several years, FuboTV would only agree to refund the most recent month (June), while refusing to credit the earlier charges for April and May, citing a strict “no refund” policy.I fully acknowledge this was my oversight, but I also believe that good customer service includes some understanding, particularly for longtime, loyal customers who make an honest mistake — especially seniors like myself who may not always remember all of the fine details of online subscription management. FuboTV’s cold, inflexible handling of this matter has left me very disappointed, and I am now unlikely to return to FuboTV in the future, even during baseball season.I share this experience so that others may be aware of how rigid FuboTV’s billing policies are and to caution anyone who may be considering pausing their subscription rather than fully canceling it. I believe companies that aim to build long-term customer loyalty should handle situations like this with more compassion and common sense.
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