Buyer beware. I signed up for a free trial. I canceled before the end of that trial, but Fubo charged me. When I reported the issue they wanted a screenshot of the exact offer, and refused to fix the problem. Don’t use Fubo.I haven’t received any communication from Fubo for nearly a month. So you either didn’t send the email to the correct account, or and what I feel is more likely you just didn’t send the email. Meaning your response is lip service or try and dupe people who read my review and make the smart choice of passing on any offer Fubo makes. If you are thinking about using Fubo on with one of their free trial offers make sure you take a screenshot. I didn’t because I made the mistake of thinking Fubo was a professionally run company that provided value. They aren’t. Fubo charged me during the free trial period I was offered and refused to honor the trial because I didn’t take a screenshot. Fubo could give gold’s gym a run for their money in trying to mislead potential clients.I have tried discussing this with your team. Initially every email I sent would receive a reply asking for my email address, and the last four digits of my credit card. I would reply and provide the requested details and then receive another email asking for my email and the last four digits of my credit card. This happened no less than five times in the same email chain. I do t want to be rude but perhaps a reading comprehension class should be a part of your training. When I finally got ahold of someone they wanted a screenshot taken when I accepted the trial offer. The representative was rude, and said if I didn’t take a screenshot to prove that I had received a trial offer that Fubo wouldn’t honor the trial offer. He then claimed that Fubo had emailed me the day after I signed up for the trial changing it to a single day trial. I searched my email account extensively and the only emails from Fubo were from me asking why Fubo’s had charged me and refused to refund me after canceling during the trial period. Those are the same emails where each response requested my email address and last four digits of my credit card repeatedly ignoring the responses I provided with that information. I would not consider it hyperbole to say Fubo has bar none the worst customer service of any company I have ever worked with. You could offer me a free lifetime subscription and I would refuse. That is how poorly your agents performed. If you wish to do anything to start making amends simply contact the team that handles your credit card disputes and tell them to stop fighting me and just refund my money so I never have to work with anyone from your company again.
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