She was very polite and accommodating. But continually put me on hold.I think she wasn't well trained, so had to keep asking a supervisor. So we spent 35 minutes on the telephone to get one of 4 charges reversed from the free trial. Watch out. The website has pages of steps you must follow to cancel an account. And if you buy through Fire TV, you have to start all over.Had better luck getting Chase to dispute some charges.
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