I'm extremely disappointed with Fubo TV's corporate policies, which prioritize profits over customer satisfaction. I forgot to cancel my free trial in time, and Fubo TV's inflexibility made it impossible to get a refund.Reminders were sent to my proton.me email account, which I don't check daily. This highlights a major flaw in their system: the lack of a secondary email option. Allowing customers to add an alternate email address would ensure timely notifications and prevent situations like mine.The virtual chat box on their site indicated I was eligible for a refund but didn't provide a clear deadline. Fubo TV's inflexibility and lack of consideration for individual circumstances have led to this disappointing experience. It's clear that customers are not their top priority. I caution others to be aware of these policies before signing up.Updated: August 6, 2024:If I had been allowed to add a secondary email address, it would have been my primary email address, which I check regularly. This would have ensured that I received timely notifications, and I would have been able to cancel my subscription before the free trial ended. The fact that this option isn't available highlights a significant flaw in your system.Furthermore, your response fails to address my concerns about the unclear refund deadline in the virtual chat box and the overall inflexibility of your refund policy.I made an honest mistake by not reading the terms of service, and I acknowledge that. However, Fubo TV's inflexibility and lack of consideration for individual circumstances only exacerbate the issue.It's unrealistic to expect customers to be perfect, just as it's unrealistic for customers to expect every customer service agent to be perfect. Yet, Fubo TV seems to expect customers to meet an unrealistic standard while failing to hold themselves to the same level of understanding and empathy. This lack of empathy reveals a narcissistic approach to customer service, prioritizing the company's interests over customer satisfaction.Your apology rings hollow when you don't take the time to thoughtfully address the specific issues I've raised. It's clear that customer satisfaction is not a priority for Fubo TV.
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