This company will do anything possible to avoid solving a problem. They have made some kind of change to how the DVR operates and it has reached a point where I am beyond being patient. I started a conversation with "customer care" on June 16 and I have yet to have a solution. I am told that: "We have received a response from our engineers and they have confirmed that this is indeed a known issue. However, an update will be release in the next few weeks addressing this issue." We are one week short of a month since I first contacted them and there is still no solution--no updates from "customer care" and no solution to the problem.
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