So, FUBO disputed my claim to my credit card company and wrote me a reply to my review-to which there is no platform that I can answer them or communicate with them on, so I'm doing it HERE. Their "answer" was as follows, though I paraphrase-"All the companies do what we are doing and you should know that" (Read the above reply, see if you agree.) Oh, well, that makes it ok, I guess. What would have been nice, and I asked the customer service people for, was since I did NOT KNOW that I HAD the service and they could tell I did not ACCESS the service, if they just would have offered to give me another month at no charge since they would NEVER pro-rate and NEVER refund. (Because that's what ALL the companies do.) Also, all the run-around because they "couldn't find my order" -this is actually stated on an email to me with my ticket #-What did it matter if they found my order or not? There are NO REFUNDS and there was nothing they could offer me. That was a few hours of calling that didn't even make sense, but it apparently is my fault, because i didn't know that's what ALL THE COMPANIES DO. I do not think Apple or even Peacock have the poor review numbers that FUBO has. So, I would venture to say that apparently all the companies are NOT treating their customers like FUBO does.Everyone takes the time to complain, but no one compliments good service. If anyone reads the few reviews that I have written, they are all praising the service I received. FUBO needs to look at their 60% 5 star rating (that's not so good, is it?) and instead of their present policies and fighting so hard to maintain this level of customer service, which I think we can all agree is LOW, think about how they could improve customer service or at least communication. I will say that when I finally got to speak to a rep at FUBO, they were all very nice, but they just kept repeating "it's company policy, I'm sorry there is nothing I can do". l imagine that FUBO will eventually just use a BOT to tell people that and save even more overhead. After all, it's obvious- that's what is so important, and that has to be maintained at all costs. I again assert that this is a "short-sighted" policy which just guarantees the perpetuation of poor reviews and low prospect of return customers.
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