Signed for Fubo TV 3 months ago. Overall, it worked just fine although with a few minor anoying characteristics. However, today after my internet went out, I had to re-sign into my Fubo account, but I could not do so. I was directed to fubo.tv.com-connect and prompted to enter the code on the screen. This did not work, so I went to Fubotv.com and started a chat with what I thought was a person in customer service. Turns out it is only an AI bot, even though they give this bot a name on the screen with a picture of her face. I realized that it was not a real person because I got the exact same response, word for word, even though I rephrased the question 3 different ways, 3 times. What a Crock! After the bot realized "they" could not solve my problem they gave me a link to a technical service (I just assume it was theirs) and I would only have to pay $1 to have my problem resolved and they said it was refundable. So I clicked on the link and eneterd my credit card, only find out I was charged $46. I found out right away because I got an immediatel notification form my credit card company. Turns out that Fubo transfered me to this company called Just Answer, without my knowledge. I immediately called my CC company and had the charge cancelled. I then called Fubo TV customer service and to my pleasant suprize I was connected to a real person relatively quickly. Upon explaining to him that I could not sign in, he told me that I could only sign in on 1 device. I told him that I have been signing in on 2 devices (Office TV and Living room TV) since I signed up. He then tells me that, starting on Jan 1 2024, Fubo only allows you to use 1 device per account. I was like "Are you kidding me"? I was not notified of this subscription change. He then tells me that all customers were notified via the app on their phone. Again I was like "Are you bleeping kidding me" I do not use the Fubo app on my phone. I signed up on the Fubo website using my email and downloaded the Fubo app onto my Amazon Fire TV. I only use Fubo on my TV and was never prompted to download the app on my phone. So I should have reveived an email notification of this change or a notification on the app on my TV that my service was changing. So now get this! In order to add another device to my account, they want me to sign up for a Premium account and pay a one time fee (so they say) of $249. I probably would not have signed up for Fubo TV had I known this when I signed up 3 months ago. As far as I am concerned it a "bait and switch" practice. I might even understand if they did this at the end of your 1 year subcription, but I have only been a subscriber since October 2023. Just another example of an unscrupulous company taking advantage of its customers. Disgraceful
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