Dan did the best he could. Unfortunately he was the third customer care representative I had spoken to that evening. I think Fubo’s way of helping customers with technical difficulties is cumbersome and redundant. It would take me all day to type out my dilemma I had to deal with through Fubo. Dan caught me at 6:30 pm CT. It started at 5:15 CT. After I spoke to Caesar and Katie. Reference # 5555836 via Caesar. Katie didn’t give me a Reference number. It is well documented what happened. But surely I didn’t expect to have to contact Fubo, then have to call the local TV station’s engineers and confirm their station had corrected their technical difficulties and were broadcasting again. And after confirming the TV station was back up having to wait through all of Fubo’s pre-scripted lines on the phone every time I called back because the customer service help said they couldn’t do anything else for me. It was a pain in the ass. I’m not sure I will stay with Fubo, but if I don’t you have a good idea why. That’s if this survey ever sees the eyes of anyone in the executive branch of Fubo’s administration.I don’t claim the messenger of the customer service help I spoke to. I blame the administration and engineering arms for this customer’s dissatisfaction!
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