First I would like to say the streaming was okay. But in an effort to cut household expenses I call and canceled in October 2022. On May 29th, 2023 I noticed a charge on the cc 05/2023 from fubotv. A support ticket was opened. I requested a phone call as the queue for incoming calls was one hour. I never received a call even though they said did. Phone log says otherwise. They said no refund because I paused and reactivated. I couldn't access my account it did not recognize my email. The email they had was not a valid email. They told me it was escalated to the fraud department. No further communication. Today I finally got thru to a person who told me fraud sent it back denied. They would not let me talk to a supervisor, would not let me talk to the fraud department, would not give me a reason for denying a refund. They lied to me about calling, charged my cc without authorization and refuse to refund the charge. They stole my money, lied and are cheating customers. Multi-million dollor company playing games with consumers hard earned $ to succeed and increase stock value. Something needs to be done. Their shady practices need to be stopped. NOW.
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