I thought I cancelled my trial subscription but I was signing into an old trial account so when I saw it was already cancelled I moved on. Few days later I noticed a charge for the subscription, so I called right up and they refused to refund me the $88 saying they can only process refunds within 3 days of the trial ending. I called on day 4 and even had my situation escalated and the escalation team refused to refund me too. They didn’t even address my situation and would just keep providing me with a generic response. They also took over a week to reply to my last email only to say we still can’t refund you please see our terms. I do not recommend this service for that reason and and also I’ve been using it and it’s glitchy. The interface is not smooth at all on my Xbox.
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