fullpowercacao.com

Distressing stall interaction at the Stockport Vegan Festival

The older brand ambassador with blonde hair and glasses present at the Stockport Vegan Festival certainly did not do your brand any favors today.A shame as I came to your stall first to compliment on the gorgeous branded van parked outside but I was treated unfairly just because wanted to know what I was being offered (the sample)First of all, I cannot have gluten, but the sample was handed to me containing oat, without any mention of this.Second, I track macros and calories, asked her if I could check the calorie content, and she insisted it had 0 calories (which of course is impossible unless it's water), that is was just a plant and any calories are added by adding milk and sugar to the drink. I said, "But it's like chocolate is it not?" Answer: "No, not at all - it's cacao. It's just beans from a plant, it has 0 calories."So I drank it.When I was finally able to check the nutritional table at the back of the packet, it jumped at me that the product was over 50% fat, as you would expect from cacao.When I mentioned it, I was told " Right. but it's natural"Obviously, but that was not my concern, was it?"Okay. And why would you want to know that anyway?""Because I'm tracking my calories""And why would you want to do that?""Because I'm trying to lose weight"Absurd conversation to have because you just couldn't inform me properly about your product when asked in the first place.She became visibly annoyed for being confronted about her lack of knowledge of the product she is paid to showcase, and started raising her voice and invading my personal space, gesturing emphatically trying to reach out to touch me and forcefully grabbing my hand to shake hers, saying very arrogantly "Oh, thank you! If it weren't for you, I wouldn't know the product."As if this hasn't been enough of a vulgar display, she asked me "And where is it that you're from?" (I have a foreign accent and olive skin) probably as a last resort after running out of arguments to damage the image of the brand in front of me, her colleague and the few customers around the stall.I remember the passage from Dragons Den and this does not feel like it fits within your brand ethos. Please do better.

Date of experience: Feb 15, 2026