I have been using this platform under my screen name and currently rate it 2 stars until I receive my $4000 and can speak to a representative. In the past, I've successfully redeemed smaller amounts, but this time, my $4000 redemption hasn't been sent to my crypto wallet as expected. I can't reach anyone via live chat, and my emails have gone unanswered for over 14 hours. I can't cancel the withdrawal to use the funds for gameplay, leaving me stuck without any assistance from a major casino. I'm concerned that the platform only pays out smaller amounts without issue, but when someone tries to redeem a larger sum, they face significant delays. They even feature my name on their main page as a big winner, but I’m still waiting for my payout. Please resolve this issue, as I enjoy the games but will reconsider playing here if this continues.
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