I had the same experience as many people. I thought I bought a shirt that was embroidered and when I got it, it was really cheap material and the embroidery that was in the picture was stamped on this cheap material. Their response was that they appreciated that I include the order number and pictures of the item as required, but should get back to them in 5-7 days, “as the return process is cumbersome.” “Cumbersome, blew my mind.”
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