I had just successfully traded their evaluation and reached a $2,000 payout. When I submitted my withdrawal request, it was denied during the review process because they claimed I violated a rule about trading mini and micro contracts at the same time. While also being denied a payout, they went ahead and decided to close the account as “breached”.
The issue is that their website heavily advertises “No Payout Denials” and promotes the idea that traders can withdraw profits once funded. In my case, the payout was still denied after I traded the account successfully.
Even their support team acknowledged that I was trading well, but said the decision could not be reversed because of a technical rule interpretation. They then suggested I start a new evaluation and pay again.
This experience felt very misleading and frustrating. If a company advertises “No payout denials,” traders should be able to trust that statement.
I would strongly recommend that anyone considering this firm read the rules extremely carefully and understand that payouts can still be denied during the review process
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