My expectations for customer service in the prop world are usually pretty low, mostly because youre used to waiting 48 hours for a copy pasted bot response. I had a weird issue with my KYC verification where my ID kept getting rejected, so I reached out to their team fully expecting to hear nothing back but instead, I got a reply from a real person named Sarah in less than fifteen minutes, and she actually told me exactly what was wrong with the photo instead of just sending me a link to the FAQ. She stayed on the chat until the manual review was done and I was fully verified and ready to go. That kind of personal touch is so rare these days and it honestly gave me the confidence to buy a second challenge. Its nice to know there are actually humans behind the screen who care about your experience.
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