Very distressing experience, at a time when I was under immense stress. If you are offered a trainee solicitor, say no. Everything will take longer and you will be charged for the trainee's time (£192 per hour) plus the supervisor's time (up to £390 per hour) to check their work, even if you only want a few words changed in a letter. They charge for everything: letters and emails before you have had chance to sign their terms of business; amendments to letters where your instructions have not been understood; clarification of information they have provided that is ambiguous; unnecessary emails and phone calls; administrative tasks; emails to tell you how much you are being charged; reviewing work they have already charged for; internal communication. In my experience, billable hours are more important to this firm than a high standard of client care.
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