The customer service here is appalling. It’s unfortunate that the retailer didn’t direct us to this site before selling us an insurance policy. The staff is unresponsive and dishonest, ignoring emails and requests for assistance. I had damage to a sofa cover and wanted to know if I could buy a replacement, but my inquiry was overlooked. My partner paid a significant amount for the sofa, and the representative assured me that my name could be added to the policy, which turned out to be false. I've faced multiple ignored emails and requests for portal access. They cleverly state that once a claim is made, you can’t cancel the policy, but they ignore claims, leaving you with no recourse. We are incredibly frustrated and are looking into contacting the appropriate ombudsman.
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The UK's leading provider of Furniture Insurance; protecting sofas, carpets, beds, wood and cabinetry. Furniture care and repair products and services.
