I had a disappointing experience with a sofa cleaning service I purchased. When I tried to use it, I found out it was managed by a third-party company that has been impossible to contact. I submitted a request weeks ago and have received no response. The retailer’s customer care refused to assist, claiming it’s not their responsibility, despite having sold the service. I’ve filed a complaint with the relevant consumer protection authority and am preparing for further action. Be cautious about purchasing additional services from this retailer; you may never get what you paid for.
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The UK's leading provider of Furniture Insurance; protecting sofas, carpets, beds, wood and cabinetry. Furniture care and repair products and services.
