Our young child accidentally marked our nearly new sofa, and despite having protection, the company refused to repair the damage, claiming it had accumulated over time. The marks are clearly from the same incident. I have reported this company to the financial ombudsman and am pursuing a complaint with the retailer since we purchased the insurance through them. Many reviews echo similar experiences, so I advise avoiding this company.
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The UK's leading provider of Furniture Insurance; protecting sofas, carpets, beds, wood and cabinetry. Furniture care and repair products and services.
