I was apprehensive about switching my Energy supplier purely using email. I am old school and prefer to speak in person. An operative called Ebin responded to my opening email promptly. My questions were understood and I received fast satisfactory and concise answers. Considering this is the first time that I have contacted Fuse, I am very impressed by the excellent customer service that somehow gave that human touch, even if it was by email! I have not switched yet, but it’s highly likely that I will.
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