I joined fuse and was initially impressed but unless your question is standard they lack experience and each time you get a new advisor and have to explain from the beginning. We are trying to get our meter connected and it has been months of incompetence. Eventually they put the correct application for an aerial in in October but not before sending an engineer not qualified to work on our meter (2 phase). Then last week (Feb) they have simply said the aerial won’t work and have cancelled the aerial but won’t answer any of my questions properly.
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