Shocking company to deal with. They booked in our car charger to be fitted on the 11th July, this was cancelled due to an engineers vehicle breaking down. They rescheduled for the 21st July, I received an email cancelling because of staff sickness, only after I chased asking where the engineer was. They then rescheduled again for today the 29th. I requested to be the first on the list to have theirs fitted as it’s the summer holidays and we have our children home. No engineer showed by 10:15am, I put a call into Customer Services to find out where the engineer was, the lady couldn’t get hold of them. Again I called at 11:45am asking where the engineer was as there had been no communication from them. They tried calling again. No answer. At this point I was fed up. I asked customer service to try again only to be told ‘It’s not my job to keep calling the engineer, i’m busy doing other things’. Absolutely disgusting customer service. I complained to the dealership supplying our new car who escalated our complaint to Ohme who have sourced another company to fit the charger for us. Avoid this company!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Fusion Ventures Group is a dynamic, multi-faceted company committed to driving sustainable solutions across gas engineering, EV charging installations, recruitment, and waste management. With expertise in energy, engineering, and environmental services, we deliver end-to-end project management, ensuring efficient, high-quality service at every stage. Our team is dedicated to innovation, reliability, and customer satisfaction, bringing industry-leading solutions to businesses and communities. Whether you're looking for gas engineering services, skilled talent, advanced EV infrastructure, or effective waste solutions, Fusion Ventures Group is here to support your growth and sustainability goals.See more
