1. Issues with Support
The live chat assistance is largely ineffective. I received responses only about 5% of the time, and most messages were overlooked.
The support email seems to be non-functional or inactive. Every attempt to send an email failed, leaving no dependable support channel.
2. Account Locked After Profit
I purchased a significant challenge account.
After achieving a 15% profit, my account was abruptly placed “Under Review”.
Since then, I have been unable to log into the trading platform or engage in any trading activities.
There was no clear explanation, timeline, or resolution provided.
3. No Resolution Despite Multiple Attempts
I reached out via live chat numerous times, but nothing improved.
My account remains locked, and the support team is not responding adequately.
Conclusion Based on my experience, this service lacks transparency, effective customer support, and professionalism. Locking an account after attaining profits without communication raises serious concerns. I would not recommend this provider to traders seeking a trustworthy funded account.
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FX Capital Funded is a leading proprietary trading firm dedicated to empowering traders worldwide. We provide access to significant trading capital, advanced tools, and a supportive environment to help traders maximize their potential. Our transparent evaluation process, competitive profit splits, and responsive customer support make us a trusted partner for both new and experienced traders. Join FX Capital Funded and take your trading career to the next level!See more
