I want to openly share my recent experience with G2, a platform that claims to be the go-to place for software reviews. But after everything I’ve gone through, I honestly doubt whether G2 truly understands what it means to be a review platform.Let’s be real reviews are not just for collecting praise or boosting sales. Reviews are meant to give genuine feedback, to help improve products, and to provide real user insight. That’s why, when several software companies I work with personally sent me G2 links asking for reviews, I took it seriously. I know these tools, I’ve worked with them long before joining my current organization, and I believe my feedback can add value. So even though I was swamped with work, I made time over the weekend and wrote four reviews.To my shock, by Monday morning, all four reviews were rejected. G2 claimed my original reviews are still on the platform but my updates weren’t approved. They asked me to revise and resubmit which I did. I kept editing, adjusting, and resubmitting. I even included screenshots showing my profile, my work email, and real usage. Tools like Slack, which I’ve used for years, were among the reviews. Still, they were rejected.So I contacted support. The response?"At this time, your review does not qualify for approval. This decision was made based on your G2 account information, review history, and other related data... This decision is final."Wait, what? I only opened this G2 account recently just to submit these reviews. What review history or account information are they referring to? I even linked my LinkedIn account, X (twitter) handle and provided my company URL. What else do they need?If I hadn’t reached out to support, I would’ve kept updating the reviews endlessly, second-guessing my honest opinions, wasting time, and feeling like I let the companies down who trusted me enough to ask for a review.Worse still, when I asked the rep what can be done to fix this, or how I could improve the account info, he simply went mute saying the decision is final and no more reviews from me will be approved, yet my unapproved reviews will still appear on the site.Tell me, who wouldn’t feel used in this situation?To be honest, this feels like profiling. Maybe because I’m from Nigeria, they don’t believe I’m capable of using or understanding top tools and software enough to give valuable feedback. That’s the message it sends. And it’s sad.If your decision is final, why keep asking people to update when you're never going to approve it?For a platform that dominates the review space and claims to lead “beyond numbers,” this experience tells a completely different story.I hope G2 rethinks this approach. People deserve clarity, fairness, and respect—not silence.
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G2 is a peer-to-peer, business solutions review platform headquartered in Chicago, Illinois.
