Terrible organisation & Fraudsters.I placed an order for a top on 4 December. To date, I have not received the item. The company claims that the item was delivered on 27 December, however no credible evidence has been provided to support this claim. The only proof supplied was a photograph of a parcel partially inserted into a letterbox. The image does not show a delivery address or label, the property shown is not my residence, and there is no way to confirm that the parcel was intended for me or that it even relates to my order.Based on the circumstances outlined below, I believe the item may never have been dispatched.Payment IrregularitiesPayment for the order was initially taken by an entity named Gekeshasvfa, then reversed, and subsequently taken again by a different entity, Fap Oxalimall. This inconsistency in payment processing raised immediate concerns regarding the legitimacy and transparency of the transaction.Communication IssuesFor an extended period, my attempts to obtain updates received no meaningful response. However, once I notified the company by email that I had reported the matter as potential fraud—due to the payment irregularities and lack of communication—responses suddenly commenced.The email replies appeared automated and did not adequately address the substance of my correspondence. The wording and structure suggested that responses were not tailored to my queries, and the language used was inconsistent with that of a UK-based organisation. This was notable given that the company presents itself as “Gacoo London”, stating it is based in Manchester.Key concerns regarding communication include:Responses not addressing the content of my emails.Language and phrasing inconsistent with UK business correspondence.Repeated explanations and excuses without any clear resolution.Cancellation Request Ignored:The most significant issue is that on the same day the company claims the item was dispatched, I emailed to cancel the order and requested a full refund, as my trust in the transaction had been lost. I used a read receipt, which confirmed that the email was opened well before the alleged dispatch time.Despite this, the company maintains that the item was shipped several hours later, completely disregarding my cancellation request.Their subsequent response was that if I was dissatisfied, I had 14 days to return the item. This position is unreasonable for the following reasons:I never received the item and therefore cannot return it.The order was placed on 4 December and was allegedly delivered on 27 December—over three weeks later.Under these timelines, it would be impossible for a return to be received within 14 days, effectively preventing any refund.ConclusionIn summary, I paid for goods that were never received, experienced unexplained payment processing through unrelated entities, had a cancellation request ignored despite confirmed receipt, and was then denied a refund based on a return policy that could not reasonably be complied with.For these reasons, I believe consumers should exercise extreme caution when dealing with this organisation.
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