If it was possible to give 0 stars for this scam company then I would. I ordered a long sleeved, personalised Newcastle jersey for my son and they sent a short-sleeved jersey instead. When I asked for my order to be rectified they replied that I could keep the short-sleeved top and order something else from them to the value of the difference (about £3!) I said I didn't want to do that as I had specifically ordered a long-sleeved jersey and that's what I'd paid for. I the meantime a second short-sleeved jersey arrived which I hadn't even ordered! I demanded a refund and was told that their 'finance' department could not authorise such a big refund - it was £36! They just kept trying to offer me a paltry £3 refund and the chance to apply for VIP membership ... as if I would ever order from this company again. I am now going down the route of trying to claim my money back through my credit card company and reporting this company as fraudulent. I think they know exactly what they are doing and are nothing more than a bunch of scammers. It's a shame their website makes them look authentically British - do not be fooled by this!
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