Since writing my review gadgetgeek reached out to me to resolve this issue fully. As is stated in original review I did receive a refund in the end it just took longer than necessary due to confusion on when the money was originally taken. I was happy to receive my refund and with then reaching out to me again I will be made completely whole which I do appreciate. Their support team do listen and a resolution is possible if you have an issue when you take the time to contact them. Due to this I'm adjusting my original star rating from one to 4 as they have been professional and resolved this matter fully.Charging subscription without one being requested is underhanded. It then took far too long to resolve the issue. The original interaction was me purchasing something from an ad on social media which was only £4 and some pence which I never received. I was told I would NOT get that money back and was even told the thing I ordered wasn’t something they had! I was more concerned that they took €36 on 3rd of Jan and tried again on the 16th!! I spoke to multiple people via live chat and 30+emails between support to get my money refunded. They did manage to stop the second charge on the day it was requested but it took until the 12th of February to refund the 1st. I had never visited the website until I contacted support via live chat. So beware of hidden subscriptions when you think you are buying something. They proved and agreed I had no account yet kept the original small amount of money stating it was in T&Cs that I wouldn't have been aware of since I had no account. They need to do better at being transparent and up front. As for myself I will be extra vigilant when buying online
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