⭐️ (Well, 0.1 stars in reality — far less than 1 star)
This has been the worst purchase and customer service experience I’ve ever had from an e‑commerce brand.
Here’s exactly what happened:
Timeline:
• Ordered on January 26
• Tracking said delivered ~5 days later — but nothing ever arrived
• After contacting support, a replacement was sent
• I finally got that on February 13 — almost 3 weeks later, not the advertised 3–5 business days — and I missed multiple soccer games waiting for it.
I contacted the company within days of trying the defective pair (mid‑February), and since then this has turned into over a month and a half of emails back and forth with absolutely no resolution:
• Different rep each reply
• Clear photos of the defect ignored
• Scripted responses with no accountability
• They kept hiding behind the “personal item” excuse even though their website clearly states a 30‑day money‑back guarantee.
And now after all that — they want me to pay return shipping even though that policy isn’t anywhere on their site!
So to summarize:
❌ Misleading delivery and tracking
❌ Defective product
❌ No real customer service
❌ Trying to make the customer pay for their mistake
❌ Weeks of frustration for literally no progress
I’ve purchased from them before with no issues — which makes this even more disappointing. But this experience completely outweighs any past positives.
If Gain The Edge actually cares about their reputation, this is the time to fix it — because right now this reads like a tactic to frustrate people until they give up.
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