Update: Customer Service caresAfter this 1star review, one of the customer service team members (Julie) called me and got to the bottom of my concern. She offered me to refund the whole amount of what I paid for. As a result, I do not need to pay the handling fee and the delivery cost they paid to sent the items to me. However, I suggest that the management will look into their website and to make appropriate improvement. This is to be more transparent to your customers. Return Policy is like a robbery.For future customers, you should be aware that the refund policy on their website is just the tip of the ice bergs. You need to check the link of their terms and condition before you buy anything from them, not just browse their website (i was deceived too). It is like a hidden surprise! Just so you guys know, you need to pay all the handling fee and the delivery they paid to send the items to you. Also you need to pay the courier to send back the item to them. This is just a warning before you make a purchase from this company.
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Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.See more
