I purchased a gazebo from this company. I was told I’d be able to put this up on my own. I could not do it. So I purchased a compact frame which seemed fine until we tried to put the gazebo up and even with the help of 2 market managers and other experienced market traders it was a struggle. The legs kept coming off, I injured myself in the process of taking it down. Then at 2 separate markets had continuous problems & the manager there said it’s terrible and never to use Gala Tent again. The frame isn’t at all sturdy when the gazebo is up even with heavy weights on each leg. I have emailed gala tent and told them I shall make a complaint and also leave a negative review and this was their response ‘ We have your threatening behaviour recorded on our telephone system and you are ordered to cease and desist any further unlawful activity.As a precaution Gala Tent now action a cease-and-desist order letter which is attached, a copy has been sent to our solitors. You must respond to avoid any action against you by the authorities.It was not a telephone call so that is incorrect so I’m presuming they have had telephone complaints from others a lot to already have a letter drafted up!! They also attached a threatening letter. I have spent around £725 on the first gazebo which I was told I should be able to put it up on my own which was a joke. Then spent an additional £346.99 on the compact frame which the legs kept coming off and they had already sent a replacement leg which didn’t resolve the problem. I’m actually in shock and this isn’t good for my mental health. Also ignore the ‘warranty’ they say come with the gazebo it means nothing to them. Please beware. Also noticed they can’t even spell solicitors correctly. Here is the other threatening letter from them. Dear Jenny 1. This CEASE-AND-DISIST ORDER is to inform you that if you persist actions including but not limited to threatening to leave a damaging review unless Gala Tent agrees to your unreasonable demands. YOU ARE ORDERED TO STOP such activities are aviolation of the law. .. Gala Tent has the right to remain free from these activities as they constitute toharassment, duress and blackmail. Gala Tent will pursue all legal litigation 3. Again you must IMMEDIATELY STOP and respond in writing that you will STOP such activities. You risk incurring some very severe legal consequences and litigation costsif you fail to comply with this demand. •. This letter acts as a final waming before Gala Tent pursues legal litigation proceedings against you. At this time no contact has been made to the authorities orfiling a civil lawsuit against you.5. Gala Tent hopes to resolve any issues and concerns without involving the authorities. Gala Tent does not under any circumstances waive any legal rights or future legalremedies by sending you this letter.6. THIS ORDER ACTS AS A FINAL CHANCE TO CEASE YOUR ILLEGAL ACTIVITIESPlease avoid
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Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.See more
